Pass Waitlists

Where are Pass Waitlists?

Start in Registration > Build > Passes

To add a waitlist to a pass:

1. Select a pass
2. Select the Capacity tab
3. Add a number to the Pass Capacity field, select Enabled under Waitlist, and optionally add a Waitlist Limit.
4. Click Save

Pass Capacity is the number of passes that can be sold.

Waitlist Limit is the number of people that can queue to purchase a pass.

Set up Waitlist Messaging

Set up email confirmations and the confirmation page seen after completing a registration into a waitlist.

Start in Registration > Build > Confirmations

"Pass Waitlist Confirmation Screen" what registrants will see on the event site after they complete their registration and join a waitlist.

"Pass Waitlist Email Confirmation" what registrants will see in the body of their registration confirmation email after joining the waitlist.

Locate Attendees on a Waitlist

Start in Registration > General > Attendees

1. Select the Registration Status Filter
2. Select Waitlisted

Manually Promote someone from the Waitlist

Follow this instructional text found on the Capacity tab:

Increase the Pass Capacity by the number of Attendees you want moved off the waitlist, this will go in order from top to bottom. When you click save, this will happen immediately, there is no way to undo this.

You will see the attendees promoted from the waitlist on the Promoted sub-tab of the Capacity tab.

Changing the Waitlist Order

Left-click and drag up or down the 3 bar icon to reorder those waitlisted.

Removing a registrant from the waitlist

Start in Registration > General > Attendees

Search for the Attendee you wish to remove from the waitlist

Select "Remove" from the right side of the attendee list.

You then need to accept the pop-up, confirming the removal, by selecting the red Remove button.

Attendee Experience

Registration

Attendees will see this for a pass that is sold out, but has a waitlist.

They must select "Join Waitlist" to begin the registration process.

When they click Continue, they will see this popup and need to select "Add me to the waitlist" to continue.

They will be returned to the start of the registration process with "On Waitlist" selected. Registration then proceeds as normal.

At the end of the registration process for a paid pass the customer will be notified that a pending charge is added to their registration.