Within a virtual event you are able to preload video content to present to your audience. If you run into questions while uploading video content, here are some questions to ask in order to source the issue:
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Is my video file in the correct format? All videos must be in .mp4 format for uploading.
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Is my video file over 5gb? Video files can be a maximum of 5 gigabytes (or 5000 megabytes) to upload them into the preload or automation section of the webinar. Over 5gb? Send the file through a file compressor and set the codec to h.264 setting with a lower bitrate.
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Is my bitrate too high? One of the most common misconceptions about rendering your video content is that the bigger the bitrate the better the video. The truth is, while it is optimal to have a higher bitrate for HD video, most of the time the extra bytes of data just take up a lot more space than they need to on your computer. Bigger files also take much longer to upload.
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Is my video link to vimeo or another streaming website? Attendease currently only supports YouTube links, MP4 files, and MP4 links for use in the virtual experience room.
If all else fails, do not hesitate to reach out to our support team by selecting the "Support" link in the top, right-hand corner of your dashboard.
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